3.
Communication
5. Soft skills in tourism sector
Introduction
What are soft skills
Soft skills vs hard skills
The importance of soft Skills
Soft skills for the tourism sector:
- Personality development (self-awareness)
- Communication and interpersonal skills
- Problem solving
- Leadership
- Time management
Case study
Aknowledgements
Coordination and English version: Chapters 1-4 Francesco Cozzolino, Elena Ceruti (TdS), Chapter 5 Gabriella Bigatti (eConsulenza)
Croatian version: Ives Vodanović Lukić (IZTZG)
French version: Christelle Aunac (UESS)
Italian version: Francesco Cozzolino, Elena Ceruti (TdS), Gabriella Bigatti (eConsulenza)
Latvian version: Lienite Priedaja-Klepere, Ilze Grinfelde (VPR)
Portuguese version: Clara Lourenço (ADCMoura)
(c) SPECHALE, 2020, MODULE 3 – COMMUNICATION
TOOLBOX for adult education
Contacts for information and Knowledge validation
